Fiber Market Exchange Privacy Policy

Effective Date: April 19, 2026

Fiber Market Exchange, LLC (“Fiber Market Exchange,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and the choices available to you.

By using Fiber Market Exchange, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you create an account, make a purchase, list an item, contact us, or otherwise use the platform, you may provide:

• Name
• Username
• Email address
• Mailing address
• Shipping address
• Phone number
• Password
• Payment information
• Bank account information for seller payouts
• Tax information, including Social Security Number, EIN, W-9 information, or taxpayer identification number
• Profile photo or listing photos
• Messages sent through the platform
• Information you include in listings, reviews, or support requests

Automatically Collected Information

When you use the platform, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Referral source
• Pages viewed
• Time spent on the site
• Date and time of visits
• Clicks and interactions
• Purchase history
• Search terms and browsing activity
• Cookies and similar technologies

Information from Third Parties

We may receive information from:

• Payment processors such as Stripe
• Shipping providers
• Analytics providers
• Advertising partners
• Identity verification services
• Social login providers, if enabled

2. How We Use Information

We use information to:

• Create and manage accounts
• Process orders and payouts
• Verify identity
• Collect and remit sales tax
• Comply with legal obligations
• Prevent fraud and unauthorized activity
• Communicate with users
• Respond to support requests
• Improve the website and user experience
• Send transactional emails
• Send marketing emails if you opt in
• Personalize content and recommendations
• Monitor platform performance and security
• Enforce our Terms of Service and Seller Agreement

3. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers who help operate the platform
• Payment processors such as Stripe
• Tax, accounting, legal, and professional advisors
• Shipping and logistics providers
• Analytics and advertising providers
• Government agencies, courts, or law enforcement when required
• A buyer or seller involved in a transaction

For example:

• Sellers receive the buyer’s shipping address and order information needed to fulfill the order
• Buyers may see limited seller information as required by law
• High-volume seller information may be disclosed as required by the INFORM Consumers Act

We may also share information if:

• We believe disclosure is necessary to protect Fiber Market Exchange, our users, or the public
• We are involved in a merger, acquisition, sale, or transfer of assets

4. Cookies and Similar Technologies

Fiber Market Exchange uses cookies, pixels, local storage, and similar technologies.

Cookies are small text files stored on your device that help the site function and improve your experience.

We use the following categories of cookies:

Essential Cookies

These cookies are necessary for the site to function. They help with:

• Logging in
• Shopping cart and checkout
• Security and fraud prevention
• Saving preferences

These cookies cannot be disabled through the site because the platform may not function properly without them.

Analytics Cookies

These cookies help us understand how visitors use the site, including:

• Which pages are visited
• Which features are used
• Where visitors come from
• Which pages load slowly or produce errors

We may use analytics tools such as:

• Google Analytics
• Other website analytics providers

Advertising and Marketing Cookies

If enabled, these cookies may be used to:

• Measure advertising performance
• Show more relevant ads
• Track whether you clicked an ad or email

We may use services such as:

• Meta
• Pinterest
• Email marketing providers

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Block cookies
• Delete cookies
• Receive a warning before cookies are stored

Please note that disabling cookies may affect how the website functions.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information.

These measures may include:

• SSL/TLS encryption
• Password hashing
• Secure hosting environments
• Limited employee and contractor access
• Firewall and malware protection
• Security monitoring
• Two-factor authentication where available
• Routine software updates
• Third-party payment processing through providers such as Stripe

Sensitive payment and tax information is handled primarily through third-party payment providers and is not intentionally stored directly on our servers except where necessary.

Although we take reasonable steps to protect information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We keep information only for as long as reasonably necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business and tax records

Typical retention periods may include:

• Account information: while your account is active and for up to 7 years afterward
• Transaction and payout records: at least 7 years
• Tax records and W-9 information: at least 7 years
• Support communications: up to 3 years
• Website analytics data: typically 14 to 26 months
• Marketing email subscription information: until you unsubscribe

We may retain certain information longer if required by law or necessary to protect our legal rights.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your information
• Opt out of marketing emails
• Object to certain uses of your information
• Limit the use of cookies

You may request to delete your account by contacting us.

Please note that we may keep certain information even after account deletion if required for:

• Tax records
• Fraud prevention
• Legal compliance
• Resolving disputes

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

8. California Privacy Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what information we collect
• Request deletion of your information
• Request correction of inaccurate information
• Opt out of certain data sharing

We do not sell personal information.

9. Children’s Privacy

Fiber Market Exchange is not intended for children under 18.

We do not knowingly collect information from children under 18. If we learn that we have collected information from a child under 18, we will delete it.

10. Third-Party Links and Services

The platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites, including:

• Payment processors
• Shipping providers
• Social media platforms
• Linked websites

We encourage you to review their privacy policies.

11. International Users

Fiber Market Exchange is operated in the United States.

If you access the platform from outside the United States, your information may be transferred to and stored in the United States.

By using the platform, you consent to that transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify users by posting the updated policy on the website, by email, or both.

Your continued use of Fiber Market Exchange after the effective date of the revised policy constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Fiber Market Exchange, LLC
P.O. Box 160
Dunmore, PA 18512
hello@fibermarketexchange.com