Fiber Market Exchange Seller Agreement

Effective Date: April 19, 2026

This Seller Agreement (the “Agreement”) is entered into between Fiber Market Exchange, operated by Fiber Market Exchange, LLC (“Fiber Market Exchange,” “we,” “us,” or “our”), and the individual or business registering as a seller on the platform (“Seller,” “you,” or “your”).

By creating a seller account, listing an item for sale, or using the Fiber Market Exchange platform, you agree to be bound by this Agreement.

1. Eligibility

To sell on Fiber Market Exchange, you must:

• Be at least 18 years old
• Have the legal ability to enter into a binding contract
• Provide accurate, complete, and current registration information
• Provide any requested tax or identity information before receiving payouts
• Comply with all applicable laws, regulations, and platform policies

You may register either as an individual or as a business entity.

2. Independent Seller Relationship

You are an independent seller using the Fiber Market Exchange platform. Nothing in this Agreement creates an employment, agency, franchise, joint venture, or partnership relationship between you and Fiber Market Exchange.

You control:

• Which items you list
• Your prices
• Your inventory
• Your shipping methods
• Your business decisions

You are solely responsible for operating your business and complying with all applicable laws.

3. Seller Accounts

You are responsible for maintaining the security of your account and password.

You agree to:

• Keep your contact information up to date
• Maintain an accurate payout method
• Promptly notify us of any unauthorized use of your account
• Use only one seller account unless we approve otherwise in writing

We may suspend, limit, terminate, restrict, remove listings from, or otherwise take action against your account at any time, with or without notice, for any reason or no reason, including if we believe your account, listings, or activity may create legal, financial, reputational, or operational risk to Fiber Market Exchange, other users, or the platform.

4. Permitted Items

Fiber Market Exchange currently permits the sale of yarn only.

Permitted examples include:

• New or unused yarn
• Partial skeins
• Hand-dyed yarn and fiber yarns prepared for knitting, crochet, weaving, or spinning
• Vintage, discontinued, or limited-edition yarn
• Sweater quantities, single skeins, mini skeins, and destash lots

At this time, you may not list:

• Knitting needles, crochet hooks, stitch markers, project bags, or other tools and accessories
• Finished handmade goods
• Patterns or digital downloads
• Fiber arts supplies other than yarn
• Counterfeit or unauthorized goods
• Items you do not own or have permission to sell
• Illegal, dangerous, or prohibited items
• Adult material
• Food, cosmetics, or hazardous materials

We reserve the right to remove any listing at our discretion.

5. Listing Requirements

You are responsible for creating accurate and complete listings.

Each listing must:

• Truthfully describe the item
• Include accurate photos of the actual item being sold
• Accurately state the condition
• Include all known defects, damage, missing labels, odors, pet exposure, smoke exposure, or other relevant details
• Accurately identify brand, fiber content, quantity, and other listing details

Where applicable, you agree to accurately disclose:

• Dye lot information
• Number of skeins
• Fiber content
• Yardage and weight
• Color family
• Construction
• Care instructions
• Whether the item is discontinued or a limited-edition color
• Storage environment, including whether the item came from a smoke-free or pet-free home

You may not intentionally misrepresent an item.

6. Photos

Photos must clearly show the actual item being sold.

For yarn listings, we strongly recommend including at least:

• One photo of the full lot
• One photo of the front label showing the brand and yarn name
• One photo of the back label showing fiber content, care instructions, and yardage
• One photo showing dye lot and colorway information

Photos may not contain watermarks, copyrighted images you do not own, or misleading edits.

7. Pricing and Fees

You set your own prices.

You may consider factors such as:

• Whether the yarn is discontinued
• Whether the colorway is limited edition
• Whether the lot is large enough for a sweater quantity
• Condition and rarity
• Original retail value

Fiber Market Exchange charges a flat fee equal to 10% of the total sale price, excluding sales tax.

Unless otherwise stated, the fee is calculated on:

• The item price
• Any shipping charge paid by the buyer

The 10% fee does not apply to sales tax collected from the buyer.

We may change our fees in the future upon reasonable notice.

8. Sales Tax

Fiber Market Exchange acts as a marketplace facilitator.

Where required by law, we may collect and remit applicable sales tax on your behalf, including tax on shipping charges where required.

Collected sales tax:

• Belongs to the taxing authority
• Is not part of your earnings
• Will not be included in your payout

You remain responsible for:

• Your own income taxes
• Any business taxes applicable to you
• Sales made outside of Fiber Market Exchange

9. Shipping

You agree to ship sold items within 2 business days unless otherwise stated in the listing.

You must:

• Package items carefully and appropriately
• Use a shipping method with tracking whenever possible
• Mark the order as shipped promptly
• Upload tracking information if requested

You are responsible for the accuracy of your shipping charges.

If you fail to ship within 2 business days, we may:

• Cancel the order
• Refund the buyer
• Delay or withhold your payout
• Suspend or terminate your account

10. Risk of Loss and No Responsibility for Listings

You remain responsible for the item until it is delivered to the buyer.

If an item is lost, damaged, or misdelivered in transit, you are responsible for cooperating with the buyer and shipping carrier to resolve the issue.

Fiber Market Exchange is not the seller of your items and is not a party to the transaction between you and the buyer. We merely provide the platform and payment facilitation services.

We do not inspect, test, authenticate, guarantee, or verify:

• The legality of any listing
• The safety or quality of any item
• The truthfulness or accuracy of any listing
• Whether a seller owns the listed item
• Whether a buyer or seller will complete a transaction

All services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

11. Returns and Refunds

Fiber Market Exchange may allow returns in accordance with our Return Policy.

Unless otherwise stated:

• Items must be returned in the same condition in which they were received
• Buyers must ship returns back within the applicable return window
• You must cooperate with reasonable return and refund requests

We may issue a refund to a buyer if:

• The item never arrives
• The item is materially different from the listing
• The item arrives damaged
• The listing contained inaccurate or misleading information

If we issue a refund because of your actions or inaccurate listing, we may deduct the refunded amount from your account or future payouts.

12. Weekly Payouts

Fiber Market Exchange offers weekly payouts.

Unless otherwise stated, available funds are paid every Tuesday.

Funds become available for payout only after:

• The order has been marked as shipped
• Any applicable hold period has passed
• There are no unresolved disputes, chargebacks, or suspected fraud concerns

Your payout equals:

Sale Price + Shipping Charges – Marketplace Fees – Refunds – Chargebacks – Applicable Holds

Sales tax collected from the buyer is not included in your payout.

We may delay, hold, reserve, reverse, offset, or withhold funds at any time if:

• A transaction appears fraudulent
• There is an open dispute or chargeback
• We need additional identity or tax information
• Your account has violated this Agreement
• We believe there is a risk of buyer harm or platform abuse
• We believe your account presents an elevated risk of refunds, disputes, or non-performance

We may maintain a reserve against future refunds, disputes, or chargebacks where reasonably necessary.

You authorize us to offset any amounts you owe us against future payouts, including refunds, chargebacks, fees, penalties, negative balances, shipping claims, or other amounts owed.

If your account balance becomes negative, you agree to promptly reimburse Fiber Market Exchange for the full amount owed. You authorize us to charge any payment method or bank account you have provided to recover amounts owed.

If a chargeback or dispute is filed by a buyer, we may immediately hold, reverse, or deduct the amount in dispute from your account pending resolution.

If you fail to claim a payout, provide required tax information, or maintain a valid payout method for more than 180 days, we may continue to hold the funds, deduct administrative costs, or remit or dispose of the funds as required by applicable law.

13. Payment Processor and Identity Verification

We use third-party payment processors to process transactions and payouts.

You may be required to provide:

• Legal name
• Address
• Date of birth
• Taxpayer identification number
• Bank account information
• Government-issued identification

You authorize us and our payment processor to verify your identity and account information.

Failure to provide requested information may result in delayed or suspended payouts.

14. Tax Information and 1099 Forms

Before receiving payouts, you may be required to submit a completed W-9 or other tax form.

You are responsible for ensuring that your tax information is accurate.

We or our payment processor may issue a Form 1099-K or other required tax document if your activity meets applicable reporting thresholds.

15. Buyer Communication

You agree to communicate with buyers courteously and promptly.

You may not:

• Harass or threaten buyers
• Send spam
• Attempt to move a transaction off-platform in order to avoid fees
• Share personal information unnecessarily

16. Prohibited Conduct

You may not:

• Circumvent Fiber Market Exchange fees
• Create fake accounts or fake sales
• Manipulate reviews
• Use the platform for fraud or money laundering
• Infringe intellectual property rights
• Copy another seller’s photos or listing text without permission
• Abuse, threaten, or harass other users

17. Intellectual Property

You retain ownership of the photos, text, and content you create.

By posting content on Fiber Market Exchange, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and promote your content in connection with operating and marketing the platform.

You represent that you own or have permission to use any content you upload.

18. Suspension and Termination

We may suspend, restrict, or terminate your account immediately if:

• You violate this Agreement
• You engage in fraud or prohibited conduct
• You fail to provide required information
• You repeatedly fail to ship on time
• You receive excessive complaints or disputes

If your account is terminated, we may:

• Remove your listings
• Cancel pending orders
• Hold funds for a reasonable period to cover disputes, refunds, chargebacks, or legal obligations
• Continue to pursue any amounts you owe us

You may not transfer, assign, sell, or otherwise transfer your account or rights under this Agreement without our prior written consent.

19. Limitation of Liability

To the fullest extent permitted by law, Fiber Market Exchange is not liable for:

• Lost profits
• Lost business opportunities
• Indirect, incidental, consequential, special, exemplary, or punitive damages
• Buyer conduct
• Seller conduct
• Shipping delays or carrier errors
• Website downtime
• Payment processor delays or errors
• Technical issues, bugs, or interruptions
• Lost data, messages, drafts, or listing information
• Delays caused by Stripe, shipping carriers, internet providers, or third-party services

Our total liability to you for any claim shall not exceed the total fees you paid to us during the 12 months before the claim arose.

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, labor shortages, internet outages, cyberattacks, acts of government, changes in law, payment processor failures, shipping carrier disruptions, or other force majeure events.

20. Indemnification

You agree to indemnify and hold harmless Fiber Market Exchange and its owners, employees, contractors, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from:

• Your listings
• Your products
• Your violation of this Agreement
• Your violation of any law or third-party rights

21. Changes to This Agreement

We may update this Agreement, our fees, payout schedules, policies, features, or platform functionality at any time.

If we make material changes, we will provide notice by email, through the platform, or both. Continued use of the platform after the effective date of the updated terms constitutes acceptance of the revised terms.

We reserve the right to discontinue or modify any aspect of the platform at any time.

22. Dispute Resolution and Limitation on Claims

Before filing any legal claim, you agree to first contact Fiber Market Exchange and attempt to resolve the dispute informally.

Any dispute, claim, or controversy arising out of or relating to this Agreement, your use of the platform, or your relationship with Fiber Market Exchange shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

You agree that:

• Arbitration will take place in Lackawanna County, Pennsylvania, unless otherwise required by law
• Disputes will be heard by a single arbitrator
• Arbitration will occur on an individual basis only
• You waive any right to participate in a class action, collective action, mass arbitration, or representative proceeding
• You may not combine your claim with another person’s claim

You and Fiber Market Exchange each waive the right to a jury trial.

Notwithstanding the foregoing, Fiber Market Exchange may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or platform security.

Any claim must be brought within one year after the event giving rise to the claim occurred. Any claim not brought within that period is permanently barred.

To the fullest extent permitted by law, your exclusive remedy for any dispute is limited to the amount of fees you paid to Fiber Market Exchange during the 12 months before the dispute arose.

23. Governing Law

This Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

To the extent any dispute is permitted to proceed in court rather than arbitration, you agree that it must be brought exclusively in the state or federal courts located in Lackawanna County, Pennsylvania.

24. Intellectual Property Complaints and Legal Compliance

If we receive a claim alleging that your listing, photos, text, or other content infringes another person’s copyright, trademark, or other intellectual property rights, we may remove the content immediately, suspend your account, or take any other action we believe appropriate, without prior notice.

We are not required to investigate, defend, or resolve intellectual property disputes between users and third parties.

We may cooperate with law enforcement, courts, government agencies, or legal requests and may disclose information about you, your account, or your transactions if we believe it is necessary or appropriate.

25. Insurance Requirement

We may require high-volume sellers, including sellers with more than $10,000 in annual sales through Fiber Market Exchange, to maintain general liability insurance and provide proof of insurance upon request.

26. Survival

The following sections survive termination of this Agreement: fees, taxes, payouts, negative balances, limitation of liability, indemnification, dispute resolution, governing law, intellectual property, and any other provisions that by their nature should survive termination.

27. Contact Information

Questions about this Agreement may be directed to:

Fiber Market Exchange, LLC
P.O. Box 160
Dunmore, PA 18512
hello@fibermarketexchange.com

By registering as a seller, you acknowledge that you have read, understood, and agreed to this Seller Agreement.